UJET Contact Centre Solutions | UJET Integration Australia & NZ

Who Do We Partner With
Who Do We Partner With
- Service Providers
  
  (Already Selling Voice)
  Managed Service Providers
  
  (Already Selling Voice)
  
  Retain and grow your customer base with Access4’s Voice and unified communications solutions. Learn how to increase your Voice sales with our dedicated Partner Program and Pre-Sales team.
  
  Simplify solution selling with Access4’s SASBOSS^®️
  
  Benefit from channel-led marketing support
  
  Provide exceptional customer service and support
  
  Leverage our dedicated pre-sales team
  
  Learn how to unlock recurring revenue streams
  
  Access a breadth of cutting-edge products to support the demanding needs of your customers
  
  Learn More
- Service Providers
  
  (New to Selling Voice)
  Managed Service Providers
  
  (New to Selling Voice)
  
  Are you an MSP new to selling Voice and UCaaS solutions? With Access4, we’ll help you to unlock new recurring revenue streams, whilst increasing customer-stickiness with our industry-leading Partner Program.
  
  Retain your current customers by selling UCaaS
  
  Simplify solution selling with Access4’s SASBOSS^®️
  
  Quote and provision solutions with ease and speed
  
  Learn how to unlock recurring revenue streams
  
  Elevate your sales efforts with an industry-leading Partner Program
  
  Leverage our pre-sales experts to deliver exceptional service
  
  Learn More
- Businesses seeking Cloud-Based Voice Solutions
  
  (End Users)
  Businesses seeking Cloud-Based Voice Solutions
  
  Transform workplace collaboration with cloud-based Voice and Unified Communication solutions for operational success.
  
  Improve team productivity, and overall efficiency
  
  Remain competitive in a hybrid remote working world
  
  Align with a top Managed Service Provider for Cloud-based Voice
  
  Learn More
Solutions
Solutions
- Hosted Voice
  Hosted Voice
  
  Deliver reliable cloud-based communications with hosted voice and cloud telephony systems built on carrier-grade, geo-redundant infrastructure. Access4’s Hosted Voice solution is trusted by over 100,000 small-to-medium business users across Australia.
  
  UC Xpress
  
  Learn More
- Unified Communications as a Service (UCaaS)
  Unified Communications as a Service (UCaaS)
  
  Capitalise on the opportunity to grow your revenue while combining the best of next-gen cloud communication and collaboration tooling, including Microsoft Teams and Webex.
  
  Microsoft Teams
  
  Webex
  
  SMS Gateway
  
  Learn More
- Contact Centre as a Service (CCaaS)
  Contact Centre as a Service (CCaaS)
  
  Modernise and future-proof your customer’s Contact Centres and Customer Service tooling with a single user-friendly platform that provisions cross-channel communications tools including voice, video and messaging. Build flexible solutions with integrations that are focused on faster resolution times and call performance capabilities.
  
  iCall Suite
  
  Learn More
- SASBOSS®️
  SASBOSS^®
  
  Bring together the best of UCaaS with sales, quotes, wholesale pricing and provisioning all into one self-serve and user-friendly platform. Sign customers faster with quick and accurate wholesale quotes, while enhancing the sales experience with the Visual Call Flow designed.
  
  Configure, Price and Quote Tool
  
  Learn More
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Elevate customer experience with world’s first cloud contact centre.

Customer preferences have evolved, so should your contact centre. Designed with the smartphone era in mind, UJET modernise digital and in-app experiences to unify enterprise brand experience.

Enable businesses to deliver a seamless brand experience for their customers across sales, marketing, and support – all from their smartphone. UJET unified cloud contact centre platform eliminates the frustration of channel switching between voice, digital and self-service for consumers. Leverage UJET’s powerful integration, automation, and unified platform to deliver elegant CX driven by predictive, contextual, and conversational interactions.

Unified platform to transform your CX

Contact Centre V2

Purpose-Built for the CRM

Eliminate data silos and contextualise interactions by supercharging your CRM to make it the single source of truth for all customer data.

Embeddable Experience

Offer your customers a seamless brand experience —all from their smartphone — and eliminate channel switching.

Intelligence & Automation

Drive efficiency and cost savings through automation and orchestration workflows native in the UJET platform.

Ultra-Modern Enterprise Cloud

Unsurpassed resiliency and scale to support the world’s largest contact centres with unmatched data privacy and protection.

Cloud contact centre solution

Powerful features to take your CX further

Virtual Agent

Powered by Google Dialogflow and UJET’s intelligent orchestration engine, customers have a single and unified system for building and deploying conversational AI to deflect common and repetitive tasks so Agents can focus on more complex issues.

SMS & Chat

Provide users the freedom to choose how they want to interact with a contact centre, be it via a call, SMS or chat. UJET enables agents to quickly and easily provide all the information they need based on their preferences.

SmartActions

Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security

Embeddable CX

Consumers can access all channels, visually navigate the IVR menus, make payments and more, without ever leaving the app – leading to a more seamless and unified customer experience.

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UJET Website Matrix 2 (2)

For a complete list of features please click here.

Notes
* Voice services not supported on SMS number
† Requires existing Website
# Requires existing App