Contact Centre Services AU & NZ | Cloud Call Centre Solutions

Who Do We Partner With
Who Do We Partner With
- Service Providers
  
  (Already Selling Voice)
  Managed Service Providers
  
  (Already Selling Voice)
  
  Retain and grow your customer base with Access4’s Voice and unified communications solutions. Learn how to increase your Voice sales with our dedicated Partner Program and Pre-Sales team.
  
  Simplify solution selling with Access4’s SASBOSS^®️
  
  Benefit from channel-led marketing support
  
  Provide exceptional customer service and support
  
  Leverage our dedicated pre-sales team
  
  Learn how to unlock recurring revenue streams
  
  Access a breadth of cutting-edge products to support the demanding needs of your customers
  
  Learn More
- Service Providers
  
  (New to Selling Voice)
  Managed Service Providers
  
  (New to Selling Voice)
  
  Are you an MSP new to selling Voice and UCaaS solutions? With Access4, we’ll help you to unlock new recurring revenue streams, whilst increasing customer-stickiness with our industry-leading Partner Program.
  
  Retain your current customers by selling UCaaS
  
  Simplify solution selling with Access4’s SASBOSS^®️
  
  Quote and provision solutions with ease and speed
  
  Learn how to unlock recurring revenue streams
  
  Elevate your sales efforts with an industry-leading Partner Program
  
  Leverage our pre-sales experts to deliver exceptional service
  
  Learn More
- Businesses seeking Cloud-Based Voice Solutions
  
  (End Users)
  Businesses seeking Cloud-Based Voice Solutions
  
  Transform workplace collaboration with cloud-based Voice and Unified Communication solutions for operational success.
  
  Improve team productivity, and overall efficiency
  
  Remain competitive in a hybrid remote working world
  
  Align with a top Managed Service Provider for Cloud-based Voice
  
  Learn More
Solutions
Solutions
- Hosted Voice
  Hosted Voice
  
  Deliver reliable cloud-based communications with hosted voice and cloud telephony systems built on carrier-grade, geo-redundant infrastructure. Access4’s Hosted Voice solution is trusted by over 100,000 small-to-medium business users across Australia.
  
  UC Xpress
  
  Learn More
- Unified Communications as a Service (UCaaS)
  Unified Communications as a Service (UCaaS)
  
  Capitalise on the opportunity to grow your revenue while combining the best of next-gen cloud communication and collaboration tooling, including Microsoft Teams and Webex.
  
  Microsoft Teams
  
  Webex
  
  SMS Gateway
  
  Learn More
- Contact Centre as a Service (CCaaS)
  Contact Centre as a Service (CCaaS)
  
  Modernise and future-proof your customer’s Contact Centres and Customer Service tooling with a single user-friendly platform that provisions cross-channel communications tools including voice, video and messaging. Build flexible solutions with integrations that are focused on faster resolution times and call performance capabilities.
  
  iCall Suite
  
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- SASBOSS®️
  SASBOSS^®
  
  Bring together the best of UCaaS with sales, quotes, wholesale pricing and provisioning all into one self-serve and user-friendly platform. Sign customers faster with quick and accurate wholesale quotes, while enhancing the sales experience with the Visual Call Flow designed.
  
  Configure, Price and Quote Tool
  
  Learn More
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Service call centre

Increase contact centre efficiency and quality for all inbound and outbound calls

Contact centres have dynamic and ever-changing requirements for their telephony systems. Efficiency, scalability and reliability are three constant demands of contact centres, and form the basis of what Access4’s Contact Centre as a Service platform is built on

Offer next-generation telephony services that are built on carrier-grade infrastructure and reliable voice systems
Sell feature-rich interactions across multiple contact channels including voice, message, video and SMS. Provide flexibility and faster resolution times to contact centres whose requirements peak and trough
Benefit from the Access4’s partner-focused channel model with available pre-sales technical engineers to support you through the sales cycle

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Webex integration

One platform. Multiple contact centre solutions

Built with a modular design and a variety of integrations, Access4’s CCaaS solution allows you to design bespoke contact centre solutions for a variety of customers on one single platform. Reduce overhead and time spent managing stand-alone Contact Centre technologies

Single platform for all Contact Centre quoting, sales, provisioning, feature build, integration, monitoring and management
Tailor solutions to what your customers need right now, and offer flexibility to change at speed depending on their business requirements
Run from a single unified platform built on carrier-grade infrastructure
Provide continuity, clarity and an enhanced user experience for your customers

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Our Contact Centre-as-a-Service Products

Explore more of our CCaaS products below

Contact Centre as a Service (CCaaS)

Testimonials

Change the way you work

Our clients love the speed of implementation, platform flexibility and ease of user adoption. Access4 empowers us to achieve highly successful outcomes every time.

Bill Grey – Business Development Manager, Prosum

Cloud contact centre solution