Reduces end-user customer upgrade risk for NBN and 5G

Access4 Director of Sales and Marketing, Ruy Franco, said that many small businesses are concerned about the closing down of the ISDN network and the impact of NBN and 5G on their business.

“Cloud ISDN from Access4 will allow companies to move their existing PBX without additional investment in cards, to an NBN or 5G network service. They can then upgrade their telephony to the Cloud when it suits them, not when their last mile telecommunication provider changes the technology. Many small businesses are confused by what options new technologies will present for their business and face very real issues that make them cautious about moving their telephone services across to the Cloud at this time. Others may have recently invested in a new PBX or have a desire to better realise their PBX investment to date. They also can see a potential negative impact of a ‘big bang’ transition to Cloud on their business.”

Access4 Cloud ISDN customers can opt to deploy a Hosted PBX or Cloud UC from one user to all users, at any time, or create a hybrid system with some users on the existing PBX and some in the Cloud. All users in the business can share the same number range and even have internal calling capabilities. Franco said,

“This allows companies to test Cloud PBX in their environment and migrate to new technology at their own pace, with no need for a big bang transition away from their current phone system. In this way, Access4 Cloud ISDN acts as a bridging technology that takes all the hassles and worries out of the equation.”

Access4 installs an Internet-based ISDN service, and an onsite device to monitor Internet connection quality. If the Internet link is not capable of supporting voice, the service can be cancelled. The service uses the onsite device to pass through calls to the existing ISDN service to ensure there are no issues with call quality or dropouts.

“With Access4, as your business requirements change, you can add UCaaS managed endpoints to the solution. You can migrate single users or groups at a time when you want additional features, such as mobile or collaboration features, or when a handset becomes inoperable and needs to be replaced by a SIP handset,” said Franco. When you are ready to decommission the PBX, you can migrate the existing users to Cloud PBX and UCaaS services. As the phone numbers are in the service provider network already, no porting or downtime is required. You can then disconnect the ISDN service and decommission your PBX,” he concluded.