Access4 Launches New Simultaneous Calling Product to Enable Channel Partners to Reach More Customers Than Ever Before

Melbourne, 05 July 2023 – Access4, the leading Unified Communication-as-a-Service (UCaaS) provider, today launched its new, first-ever simultaneous calling product, branded UC Xpress, offering a single, secure multi-tenanted platform for low contention telephony customers.

After thorough consultation with its partners, Access4 recognised that traditional per-seat models don’t always offer the flexibility and scalability that some businesses require. Where a per-seat model doesn’t fit, UC Xpress will allow Access4 partners to provide their customers with a more flexible and cost-effective solution that meets their evolving needs.

The solution, available through Access4’s SASBOSS® provisioning and customer management platform, enables enterprises to scale up or scale down their telephony operations as business needs change, and is based on phone lines rather than on a per-seat basis. UC Xpress is especially suited for businesses that have a legacy on-premise phone system that they’re now only paying usage for, or for those that have a higher number of users relative to the number of calls that are made.

As customers only pay for the phone lines they need, costs are reduced, and hidden fees eliminated. At the same time, UC Xpress provides Access4 partners with everything they need to manage and scale telephony operations with all infrastructure managed and hosted within a secure multi-tenanted platform, further resulting in reduced risks, costs and overheads.

“Partners today face significant challenges in finding the right telephony solutions for their customers with most solutions on offer in the market today being self-managed, which is both risky and not scalable,” says Tim Jackson, Managing Director, Access4.

“The ability to pay per-simultaneous call rather than per-seat is especially appealing to customers that have a high number of users but low call volumes. By being able to now offer both a per-seat and per-simultaneous call model through Access4, our partners will be able to reinforce their competitive advantage with opportunities to enter new market segments and further increase their recurring revenue.”

In the lead up to launching UC Xpress, Access4 ran an in-depth beta program to ensure features and functionality of the product were aligned with the needs of its partners.

“UC Xpress offers our customers a cost-efficient, secure, and reliable telephony solution with simultaneous calling, enabling PConnect to provide a pay-per-phone-line option to customers, particularly in industries like hotels and educational institutions, expanding our reach and catering to their specific needs,” says Josh Blunden, Customer Success Manager, PConnect, a service provider which participated in the UC Xpress beta program.

“We highly recommend service providers explore the telephony solutions provided by Access4. Their offerings, including a per-user cost and the newly introduced pay-per-phone-line option can significantly expand the opportunity for a business’ reach and appeal to a wider audience, making it an excellent proposition to enhance growth potential.”

UC Xpress enables partners to offer their customers a calling setup that provides the best balance of contention and cost. This empowers partners to reach customers with low outbound and internal calls, such as those who typically only have one or two phone operators.

For example, paying per phone line is ideal for businesses in sectors such as education, retail, food and beverage and aged care who require a flexible, cost effective and scalable telephony solution. A typical restaurant or store-front business, for example, might have multiple handsets or phones on its premises but only one or two phone operators at any given time. Simultaneous calling will enable the business to only pay for the capacity needed to deal with the highest number of calls that occur at any one time.

UC Xpress is also suited for customers with ageing and unsupported PABX systems who should have moved to a hosted voice setup, but have delayed doing so due to the costs associated with other solutions. For these customers, UC Xpress offers cost effective calling with a familiar pricing structure (systems with lines and usage), and the flexibility to increase or decrease the number of users as business needs change.

“We are confident that UC Xpress will be the market leader for simultaneous calling in the region,” says Jackson. “With our ability to now offer both a per-seat and per-simultaneous call model, our partners will be able to provide a best fit telephony solution for their customer’s requirements, no matter how demanding or bespoke.”