Hosted Voice
An advanced cloud telephony solution for call handling, call management, customer experience and productivity
- Next-generation cloud-based hosted voice solution
- Tier 1 carrier-grade reliability, geo-redundant infrastructure with SIP trunking
- Live call insights, quality monitoring, alerts and sentiment analysis
- Modular system with multiple integrations
- Trusted by over 100,000 small-to-medium business users
Unified Communications as a Service (UCaaS)
All-in-one business communications across cloud, voice, video, chat and share
- Next-gen cloud communications and collaboration tooling, including Microsoft Teams and Webex
- Provision from one platform
- Reliable infrastructure with a local support team
- Visual Call Designer Flow tool for sales ease
- Flexible licensing models
Contact Centre as a Service (CCaaS)
A powerful cloud communications system for contact centres
- Carrier-grade infrastructure for inbound and outbound communications
- Faster resolution times and call performance monitoring
- Modular design with multiple integrations
- One single platform that provisions at wholesale rates
- Partner focused channel sales model
SASBOSS®
A seamless solution for voice quotes, provisioning and selling
- Quick and accurate quotes
- Visual Call Flow designer to enhance sales experience
- Automated provisioning in real-time
- Built-in provisioning logic for guaranteed accuracy
- Manage sales, quotes, invoicing, provisioning and support in one platform
- Access a wholesale voice product marketplace from one platform.
Access4’s extensive features gives us an edge over competitors and enables us to offer customers a better way to communicate. It’s been a great decision by Viatek to supply clients with fantastic, innovative, cost-effective UCaaS, supported end-to-end by Access4.
Patrick Allen – Senior Unified Communications Engineer and Team Leader, Viatek